SHIPPING/RETURNS

MADE TO ORDER SHIPPMENTS:

SOME ITEMS ON OUR CATALOUGE ARE MADE TO ORDER, THESE ITEMS CAN VARY IN PRODUCTION TIME 7-15 BUSINESS DAYS DEPENDING ON DEMAND OF PRINT HOUSE, THIS TIME IS ADDED TO THE SHIPPMENT TIME. PLEASE ALLOW YOURSELF ENOUGH TIME TO RECEIVE ITEMS WE CAN NOT RUSH MOST OF THESE PIECES AS THEY ARE NOT IN OUR STOCKROOM. OUR CHOICE TO MAKE THESE ITEMS COMES FROM THE WANT TO NOT MASS PRODUCE, MAKING A SMALLER IMPACT ON THE ENVIRONMENT AND LEAVING OUR CARBON FOOTPRINT SLIGHTLY LIGHTER.

ITEMS SHIPPED FROM TOROS WAREHOUSE:

THESE STOCK ITEMS SUCH AS MOST OF OUR HOODIES AND VINTAGE ITEMS WILL BE PROCESSED WITHIN 3 BUSINESS DAYS AND MAILED WITH PRIORITY USPS UNLESS A DIFFERENT SERVICE IS REQUESTED. THESE ITEMS SHIP OUT OF LOS ANGELES AND SHIPPMENT TIMES VARY ON YOUR LOCATION.

RETURNS:

IF YOU ARE NOT SATISFIED WITH YOUR ITEMS OR HAVE HAD DAMAGE TO ANY SHIPMENTS PLEASE EMAIL US AT INFO@TOROSLOSANGELES.COM; A RETURN ORDER NUMBER WILL BE ASSIGNED TO YOU AND INSTRUCTIONS ON HOW TO RETURN THE PIECES. PLEASE DO NOT RETURN ANY ITEMS WITHOUT EMAILING US FIRST. IN SOME CASES SUCH AS DAMAGES OR LOSS, A RETURN LABEL WILL BE PROVIDED, OTHERWISE YOU ARE RESPONSIBLE FOR YOUR OWN COST OF RETURNING THE SHIPPMENT. 

REFUNDS:

IN CASE OF DAMAGE OR LOSS OF SHIPPMENT TOROS LOS ANGELES WILL TO THE BEST OF THEIR ABILITY REPLACE OR REFUND THE DAMAGED OR LOST ITEMS, WE DO CARRY VINTAGE ONE OF A KIND PIECES THAT MIGHT BE IRREPLACABLE IN WHICH CASE ONLY A REFUND WOULD APPLY. IF YOUR REFUND WAS PROCESSED PLEASE ALLOW UP TO 30 DAYS FOR YOUR CREDIT TO APPEAR ON YOUR STATEMENT, THIS TIME CAN VARRY DEPENDING ON YOUR CREDIT CARD ISSUER.

IF YOU DID NOT LIKE YOUR ITEM OF IF YOUR ITEM DID NOT FIT, TOROS LOS ANGELES WILL ISSUE YOU A RETURN AUTHORIZATION NUMBER. ONCE WE RECEIVE YOUR ITEMS AND INSPECT FOR ANY DAMAGE WE WILL PROCESS YOUR REFUND. PLEASE ALLOW UP TO 30 DAYS FOR YOUR CREDIT TO APPEAR ON YOUR STATEMENT, THIS TIME CAN VARRY DEPENDING ON YOUR CREDIT CARD ISSUER.

ALL SALE ITEMS ARE FINAL. GIFT CARDS ARE NOT REFUNDABLE.

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